Returns Policy
EXCHANGES & RETURNS
Every SUKU piece is handmade with care and beautifully crafted, making each one truly unique. Because of this, slight variations in print and color are to be expected—and embraced.
We want your SUKU to feel just right. If it’s not quite perfect, you’re welcome to return any full-priced item purchased from sukuhome.com for:
a) any other size or item currently available on sukuhome.com, or
b) a store credit valid for 12 months
To request a return, please head to: Request A Return.
Please address all returns to:
| SUKU Home |
|
82 Wellington Street
Collingwood, VIC 3066
|
All items must be in as-new condition with the SUKU swing tag attached. If you are returning swimwear please ensure that their hygiene slip hasn't been removed. We reserve the right to refuse any returns where the products do not meet these conditions.
Sales purchases are final.
Please take note:
We aim to provide our customers with products of the utmost standard and quality. If you have received an item with a defect, kindly submit your return through Request A Return.
All faulty items must be physically returned to us; photographic or video evidence alone will not be accepted.
Goods are deemed faulty if they are received in a damaged condition or if a manufacturing fault arises within six months of the purchase date. Please be aware that items damaged due to regular wear and tear or improper garment care are not considered faulty.
Customers are responsible for covering the return costs until we determine whether the item is deemed faulty or not. If the fault is confirmed to be attributed to manufacturing or production issues, the return shipping costs will be reimbursed.
INCORRECT ITEM
If you have received an item different from the one you ordered, please contact us immediately at hello@sukuhome.com