Shipping & Returns

SHIPPING

SUKU will endeavour to ship all orders within 24 hours, from Monday to Friday. 
For a seamless procedure, please ensure you supply us with the correct shipping address, email, and phone number. For international orders, please ensure your delivery information is in English characters.

We use Australia Post's eParcel service to ensure your SUKU gets to you safely and quickly. International orders are dispatched using DHL, please go to their website to see up to date delivery time-frames and estimation.

LOCAL DELIVERY AND PICKUP

Due to ongoing restrictions in Melbourne, our local pick-up service is not available. This service will resume as soon as it is safe to do so. However, we are still running our local delivery service, which you can select at check-out.

SUKU offers FREE local pickup for our customers in Melbourne. Pickup is available from Monday - Friday between 3 and 4 PM. Please note that no one will be there to assist you after 4 PM, so leave enough time to make sure you arrive during this window. Ring the doorbell when you arrive and bring your order confirmation with you so that we can easily give you your new SUKU. Our address for pickup is 128 Gertrude St, Fitzroy, 3065.

Local delivery is now available for customers within a 10km radius of our Head Office in Fitzroy. Local delivery is FREE for purchases of $180 AUD or over, and will appear during check-out for eligible orders. We will be delivering locally on Tuesday and Friday - bringing your new SUKU right to your doorstep! Please leave a note if you would like us to leave your order somewhere specifically on the property.

PRE-ORDERS

SUKU offers pre-orders on current season and signature favourite pieces on a regular basis. We offer this service as our production is designed to be on a small-scale with minimal waste meaning we endeavour to produce only what our customers want and need. Our expected delivery dispatch for all pre-orders is 4 weeks, however this can sometimes be shorter if we are due to receive a delivery sooner. If you would like to know the most accurate expected dispatch date, please email us at hello@sukuhome.com

SHIPPING RATES

Australia:

FREE Standard shipping within Australia for orders over $50 (3-7 business days)

New Zealand:

For orders under 4.5 kgs (our standard bedding sets and pyjamas) shipping is FREE (3-10 business days)

For orders from 4.5kgs upwards shipping is $45 AUD (3-10 business days)

Singapore:

For orders under 4.5 kgs (our standard bedding sets and pyjamas) shipping is FREE (3-10 business days)

For orders from 4.5kgs upwards shipping is $45 AUD (3-10 business days)

Japan:

For orders under 0.5 kgs (our pyjamas) shipping is $40 AUD (3-10 business days)

For orders between 0.6 kgs and 4.4 kgs (our standard bedding sets and multiple pyjamas) shipping is $60 AUD (3-10 business days)

For orders from 4.5kgs upwards shipping is $80 AUD (3-10 business days)

North America:

For orders under 2.5 kgs (our pyjamas) shipping is FREE (3-10 business days)

For orders between 2.5 kgs and 4.4 kgs (our standard bedding sets and multiple pyjamas) shipping is $45 AUD (3-10 business days)

For orders from 4.5kgs upwards shipping is $80 AUD (3-10 business days)

Rest of the World:

For orders under 4.5 kgs (our standard bedding sets and pyjamas) shipping is $20 AUD (3-10 business days)

For orders from 4.5kgs upwards shipping is $45 AUD (3-10 business days)

All SUKU products are handmade and beautifully crafted. Each item is truly unique, so we ask you to allow for slight variation in print and colour to occur.

CURRENCY, TAXES AND TAX DUTY

Orders to countries outside Australia may be subject to import duties and/or taxes, which are applied when your package reaches your country. Your order is shipped on a DDU (Delivery Duty Unpaid) basis. We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.

EXCHANGES & RETURNS

We want your SUKU to feel just right! If you find that it's not perfect, you're welcome to return any full priced item purchased from sukuhome.com for:

a) any other size or item currently available on sukuhome.com, or
b) a credit voucher

To request a return, please head to: Request A Return.

All requests for returns must be received within 14 days of the receipt of your order, and items must be in as-new condition with the SUKU swing tag attached. We reserve the right to refuse any returns where the products do not meet these conditions. 

Sales purchases are final.

Please take note:

a) we do not cover shipping costs as part of an exchange or refund, unless the item is faulty.

b) once purchased items have been washed, items are not eligible for return or exchange. 

c) there are no refunds on sale items.

d) all custom orders are produced on a made-to-order basis and we work closely with you to ensure the perfect fit for your custom pieces. Therefore, custom orders cannot be returned or exchanged - all custom order sales are final.