• Complimentary shipping for all Australian orders over $50 💌
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Shipping & Returns

SHIPPING

For a seamless procedure, please ensure you supply us with the correct shipping address, email, and phone number. For international orders, please ensure your delivery information is in English characters.

We use Australia Post's eParcel service to ensure your SUKU gets to you safely and quickly. International orders are dispatched using DHL, please go to their website to see up to date delivery time-frames and estimation.

 

STORE PICKUP

Click and collect is available from our Melbourne flagship store, Dream Baby. Select the option at check-out and we will notify you when your new SUKU is ready for collection.

  

SHIPPING RATES


Australia:

We offer FREE standard post for all orders in Australia over $50 (3-7 business days)

$10 Standard shipping within Australia for orders under $50 (3-7 business days)

$15 Express shipping within Australia for any order (1-2 business days)

 

New Zealand:

For orders under 4.5 kgs (our standard bedding sets and pyjamas) shipping is $20 (3-10 business days)

For orders from 4.5kgs upwards shipping is $45 AUD (3-10 business days)

 

Japan, Singapore & Malaysia:

For orders under 0.5 kgs (our pyjamas) shipping is $40 AUD (3-10 business days)

For orders between 0.6 kgs and 4.4 kgs (our standard bedding sets and multiple pyjamas) shipping is $60 AUD (3-10 business days)

For orders from 4.5kgs upwards shipping is $80 AUD (3-10 business days)

 

Rest of the World:

For orders under 2.5 kgs (our pyjamas) shipping is $40 (3-10 business days)

For orders between 2.5 kgs and 4.4 kgs (our standard bedding sets and multiple pyjamas) shipping is $60 AUD (3-10 business days)

For orders from 4.5kgs upwards shipping is $80 AUD (3-10 business days)

All SUKU products are handmade and beautifully crafted. Each item is truly unique, so we ask you to allow for slight variation in print and colour to occur.

 

CURRENCY, TAXES AND TAX DUTY

Orders to countries outside Australia may be subject to import duties and/or taxes, which are applied when your package reaches your country. Your order is shipped on a DDU (Delivery Duty Unpaid) basis. We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.

 

EXCHANGES & RETURNS

We want your SUKU to feel just right! If you find that it's not perfect, you're welcome to return any full priced item purchased from sukuhome.com for:

a) any other size or item currently available on sukuhome.com, or
b) a credit voucher

To request a return, please head to: Request A Return.

Please address all returns to:

 Dream Baby // SUKU Home
128 Gertrude Street
Fitzroy, VIC, 3065
Phone: +61 (03) 9041 1959

 

All requests for returns must be received within 14 days of the receipt of your order, and items must be in as-new condition with the SUKU swing tag attached. If you are returning swimwear please ensure that their hygiene slip hasn't been removed. We reserve the right to refuse any returns where the products do not meet these conditions. 

Sales purchases are final.

 

Please take note:

a) We do not cover any associated shipping costs or custom/tax fees as part of an exchange or refund, unless the item is faulty.
b) Once purchased items have been washed, items are not eligible for return or exchange. 
c) There are no refunds on sale items or any change of mind.
d) All custom orders are produced on a made-to-order basis and we work closely with you to ensure the perfect fit for your custom pieces. Therefore, custom orders cannot be returned or exchanged - all custom order sales are final.
e) All items purchased from the Archival Sale are final sale. No exchanges or returns.